Configuring Microsoft Outlook for use with SmartSync

The following information applies to Microsoft Outlook98 and Microsoft Outlook2000 on all operating systems supported by Mobile Phone Manager and SmartSync.

Due to a limitation of the Microsoft Outlook versions listed above, SmartSync may not work properly with Outlook installations configured to work in "Internet Mail Only" (IMO) or "No E-Mail" mode. These configurations must be changed to "Corporate or Workgroup" (CW) mode in order to work properly with SmartSync.

The following instructions will help you determine if your Outlook configuration needs to be changed, and if so, to change it quickly and easily.

For more background information on this compatibility issue, see Microsoft Knowledge Base articles 252720 ("INFO: MAPI and CDO Are Not Supported in Outlook IMO Mode", http://support.microsoft.com/?id=252720) and 195479 ("OL2000: What Setup Option Should I Choose When I Install Outlook", http://support.microsoft.com/?id=195479)

Instructions:

First, determine if your configuration needs to be changed. Open Microsoft Outlook, and select Help/About Microsoft Outlook. You will see a dialog similar to the following:

In the second line of the dialog, below the Outlook version number, you will see either “No E-mail”, “Internet Mail Only”, or “Corporate or Workgroup”.

For more information, see Microsoft Knowledge Base article 196041 (“OL2000: How to Tell What Type of Outlook Setup You Have”, http://support.microsoft.com/?id=196041)

If you saw “No E-mail” or “Internet Mail Only” in the About Box, follow these instructions to reconfigure Outlook:

Important: Make sure you have the CD from which you originally installed Outlook available. Although you do not need to uninstall Outlook to make this change, Outlook does require the installation CD to be available so that it can install new components.

Important: If your current Internet mail settings include IMAP account information, follow the links below for instructions on saving your IMAP account information:

Outlook98 users: Microsoft Knowledge Base article 183208 (“OL98: Switch from IMO to CW Does Not Transfer Account”, http://support.microsoft.com/?id=183208)

Outlook2000 users: Microsoft Knowledge Base article 195430 (“OL2000: Switch From IMO to CW Does not Transfer Account”, http://support.microsoft.com/?id=195430)

(3) In Outlook, select Tools/Options, and click on the “Mail Delivery” tab. You will see a dialog like the following:

(4) Click on the “Reconfigure Mail Support…” button to launch the “E-Mail Service Options” wizard:

(5) Select “Corporate or Workgroup” and click the “Next” button. You will see the following alert:

(6) Click the “Yes” button and Outlook will shut down immediately. Re-launch Outlook. As Outlook launches it will begin installing the Corporate/Workgroup components. During the setup, you will be asked to provide your Outlook installation CD:

(7) Insert the CD and allow setup to run to completion. Outlook will finish launching and your internet e-mail settings, personal folders, and Windows address book should all be available as they were before.

For background and troubleshooting information about this procedure, see the following links:

Outlook98 users: Microsoft Knowledge Base article 183524 (“OL98: Switching from One Installation Type to Another”, http://support.microsoft.com/?id=183524)

Outlook2000 users: Microsoft Knowledge Base article 195507 (“OL2000: Switching from One Installation Type to Another”, http://support.microsoft.com/?id=195507)

### "The software has detected an older version of CDO. Please upgrade your CDO library to 1.21" while using SmartSync

If you encounter an hint to "... upgrade your CDO library to 1.21" while using SmartSync with Microsoft Outlook, please follow the next instructions on how to configure Outlook for use with SmartSync.

- deinstall MPM PlugIn SmartSync
- deactivate Microsoft Office Outlook Collaboration Data Objects Settings => Control Panel => Add or Remove Programs => Microsoft Office XP => Change => Add Or Remove Features => Choose advanced customization of applications => expand Microsoft Office => Microsoft Outlook for Windows => Collaboration Data Objects and set to NOT AVAILABLE
- reinstall MPM PlugIn SmartSync Start => Programs => Mobile Phone Manager => Install-Uninstall => Modify => select SmartSync